The below indicates our current Network and Service Status:
CURRENT STATUS: OK (see below for any current issue items)
Cisco/Linksys ATAs only: If you experience a fast-busy (congestion) when dialing out, please dial *68 (CallerID Block disable) from your phone.
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| - Phone Services(home, business, PBX)
- Registrations (TCP, UDP): OK
- Inbound Calls: OK
- Outbound Calls: OK
- Virtual PBX (Cloud PBX): OK
- Call Queues: OK
- BLF: OK
- Ring Groups: OK
- SIP Trunks: OK
Incoming Calls: OK
Outgoing Calls: OK
- Billing Portal: OK
- Real Softphone: OK
- Support Portal: OK
- Toll-Free: OK
- User Portal: OK
- Virtual Fax
- Voicemail: OK
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Our systems maintenance window is daily from 3:00 AM - 5:00 AM EST.
Outage history (past 90 days):
2023-04-29 @ 11:16 AM EST - 2:00 PM EST: EMERGENCY RESTART OF SYSTEMS
In order to resolve an number of issues, as a result of network changes to resolve the recent denial of service, we have had to take an emergency restart of our systems.
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2023-04-24 @ 11:10 AM EST - 2023-04-27 @ 7:00 PM EST
We encountered a DDoS (denial of service) attack, impacting our systems April 24-27, 2023. During the attack, all systems were very intermittently available. The DDoS attack was fully mitigated April 27th by 7 PM EST. This event was a DDoS attack only and not a hack (systems were not compromised).
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2023-04-20 @ 11:10 PM - 11:59 PM EST
We are currently experiencing high network latency, resulting in failed calls and device registrations. Our network team is working the issue.
- All services restored at 11:59 PM EST.
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2023-04-09 @ 8:30 PM - 9:14 PM EST
We are currently experiencing high network latency, resulting in failed calls and device registrations. Our network team is working the issue.
- All services restored at 9:14 PM EST.
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2023-04-08 @ 4:50 PM - 5:35 PM EST
We are currently experiencing high network latency, resulting in failed calls and device registrations. Our network team is working the issue.
- All services restored at 5:35 PM EST.
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2023-04-06 @ 6 AM - 4 PM EST
Due to an issue on Microsoft Azure, outbound faxing from the User Portal was unavailable.
- Microsoft resolved their issues at approx 4 PM EST.
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2023-03-22 @ 12:50 PM - 3:22 PM EST
We experienced a major issue, impacting about 80% of user device registrations. While our network was fully online, device registrations were failing. 3rd party engineers were engaged to assist in resolving the issue.
- All services were fully restored at 3:22 PM EST.