The below indicates our current Network and Service Status:
CURRENT STATUS: OK (see below for any current issue items)
CURRENT ADVISORIES: No current issues.
INFORMATIONAL: Grandstream HT8xx ATA's only: CallerID Name display: Due to a recent Grandstream ATA HT8xx firmware update, CallerID Name may not display. Grandstream resolved the issue in their latest firmware release. You can re-provision from the User portal at anytime or contact us.
Cisco/Linksys ATAs only: - If you experience a fast-busy (congestion) when dialing out, please dial *68 (CallerID Block disable) from your phone.
- If incoming calls report you are on the phone (and you are not), please dial *79 (Do Not Disturb disable) from your phone.
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| - Phone Services (home, business, PBX)
- Device Registrations:
- TCP, UDP: OK
- TLS (proxy): OK
- Inbound Calling:
- Local Numbers: OK
- Toll Free Numbers: OK
- Outbound Calling:
- Canada, United States Numbers: OK
- International Numbers: OK
- Virtual PBX (Cloud PBX): OK
- BLF (busy lamp fields): OK
- Call Queues: OK
- Ring Groups: OK
- SIP Trunks: OK
- Inbound Calling: OK
- Outbound Calling: OK
- Billing Portal: OK
- Real Softphone (app): OK
- SMS (texting) - ** beta **:
- Inbound (Global):
- SMS Messages:
- Canada Numbers: OK
- United States Numbers: OK
- SMS to Email Notification: OK
- SMS to Push Notification OK
- Outbound
- Canada: OK
- United States: OK
- Outbound (International): N/A
- Support Portals:
- User Portals:
- Virtual Fax:
- Voicemail:
- Voicemail Messaging: OK
- Voicemail to Email Notifications: OK
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Our systems maintenance window is daily from 3:00 AM - 5:00 AM EST.
Outage history (past 2 years):
2025
2025-04-25 (13:55 - 15:43 EST): Outage impacting most inbound/outbound calls.
2025-04-07 (12:41 - 14:23 EST): Outage impacting most inbound/outbound calls.
2025-02-25 (17:28 - 19:45 EST): Outage impacting most inbound/outbound calls.
2025-01-16 (11:30 - 13:30 EST): Outage impacting most inbound/outbound calls.
2024
2024-01 to 2024-12: No outages
2023
2023-11 to 2023-12: No outages
Article ID: 141, Created: 10/11/2021 at 10:14 AM, Modified: 11/29/2025 at 4:32 AM